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FAQ

WHAT IS A BACKSTAGE PASS?

Backstage – Where you’ll dig in and get the out-of-the-gym and out-of-the-box tools you need to life a healthy, fit, balanced life! We know that POUND will whip you into tip-top shape, but cannot stress the importance of eating nutritiously, discovering new wellness solutions and connecting to a unified and accountable community enough. Community is everything to us, and it’s everything to your health!

HOW DO I VIEW STREAMING VIDEOS ON MY COMPUTER OR MOBILE DEVICE?

Simply click the video links and stream online classes to your computer, tablet, or other Internet compatible electronic device. You will not have to go through the hassle of downloading the classes. They’re housed online so you can access them anywhere you have an Internet connection!

HOW DO I CONNECT MY COMPUTER TO MY TV?

We’re glad you asked! Our Computer to TV page has all of the information you need.

HOW CAN I TRACK MY RIPSTIX™ AND HOW LONG SHOULD IT TAKE

You’ll get a confirmation email upon completion of your order. That email will have all the info you need to keep an eye out for your Ripstix™. Please allow 7-10 business days between ordering and delivery.

I WANT TO TAKE A CLASS! HOW DO I FIND OUT WHERE THEY ARE HAPPENING NEAR ME?

We’ve made it easy for you to find POUND in your neighbourhood. Just visit our Find A Class page. You’ll be able to see exactly where POUND is happening!

POUND ISN’T AT MY GYM YET. WHAT DO I NEED TO DO TO SEE IT LAUNCH ON THE SCHEDULE?

Just shoot us an email, info@poundfit.com, and let us know which gym you attend. Even better, if you know the Group Fitness Manager at your gym, feel free to send them to our website. We’re always happy to connect with them! If that doesn’t cut it for you, start taking classes online while you wait for POUND to launch in your area. Gather your friends, grab your Ripstix™ and work out at home with the POUND DVD.

HOW DO I START TEACHING POUND CLASSES AT MY GYM?

To teach POUND, you must become a POUND Pro. Once you enroll in and complete your 8-hour POUND Pro Training, you are eligible to teach at ANY Official POUND Venue.

WHAT DOES IT MEAN TO BE POUND VENUE?

We named this one after, you guessed it, a concert venue. Becoming a POUND Venue is just that . . . getting all the tools you need to rock out in your gym! All POUND Venues have:

All the resources needed to ensure quality, consistent, and up-to-date POUND classes every single time.

I OWN A GYM AND WANT TO LAUNCH CLASSES. WHAT DOES THAT PROCESS LOOK LIKE?

All you have to do is purchase the equipment needed to conduct class, Ripstix™, and you are ready to launch classes on your schedule. We also provide you with the resources you need, like finding a POUND Pro, hosting a Training, marketing the program . . . even press opportunities! Find out how!

WHAT IS YOUR RETURN POLICY?

To return a product that has been shipped to you by POUND, you must obtain a Return Authorization Code within thirty (30) days of your purchase by contacting customer care through our cancellation form, or via email at customercare@poundfit.com. The product you wish to return must be received by us no later than thirty (30) days after you have received the Return Authorization Code. Please Note:

Opening a box to verify its contents does not disallow a return; however, products showing signs of use or missing inner packaging are not considered new, and are thus non-returnable

WHAT IS YOUR REFUND POLICY FOR RIPSTIX™?

A full refund will be provided within thirty (30) days of your purchase. For a refund, please contact customer care through our contact form, or email us at customercare@poundfit.com. You will be provided with a Return Authorization Code that processes your return. Customer is responsible for all costs associated with return shipping.