How can I track my Ripstix™ and how long should it take before I get them after completing my order?
You’ll get a confirmation email upon completion of your order. That email will have all the info you need to keep an eye out for your Ripstix™. Please allow 7-10 business days between ordering and delivery. Then, you’re ready to drum up a sweat to your new Online Classes videos every week!
I want to take a class! How do I find out where they are happening near me?
We’ve made it easy for you to find POUND in your neighborhood. Just visit our Find A Class page. You’ll be able to see exactly where POUND is happening!
POUND isn’t at my gym yet. What do I need to do to see it launch on the schedule?
Just shoot us an email, email@example.com, and let us know which gym you attend. Even better, if you know the Group Fitness Manager at your gym, feel free to send them to our website. We’re always happy to connect with them!
How do I start teaching POUND classes at my gym?
To teach POUND, you must become a POUND Pro. Once you enroll in and complete your 8-hour POUND Pro Training, you are eligible to teach at ANY Official POUND Venue.
What does it mean to be POUND Venue?
We named this one after, you guessed it, a concert venue. Becoming a POUND Venue is just that . . . getting all the tools you need to rock out in your gym!
All POUND Venues have:
- 50 sets of Ripstix™ on hand at all times
- Qualified, certified POUND Pros teaching classes
- All the resources needed to ensure quality, consistent, and up-to-date POUND classes every single time.
I own a gym and want to launch classes. What does that process look like?
All you have to do is purchase the equipment needed to conduct class, Ripstix™, and you are ready to launch classes on your schedule. We also provide you with the resources you need, like finding a POUND Pro, hosting a Training, marketing the program . . . even press opportunities! Find out how!
What is your return policy?
To return a product that has been shipped to you by POUND, you must obtain a Return Authorization Code within thirty (30) days of your purchase by contacting customer care through our cancellation form, or via email at firstname.lastname@example.org. The product you wish to return must be received by us no later than thirty (30) days after you have received the Return Authorization Code.
- You will be responsible for all packaging, shipping and handling costs associated with the return of the product(s).
- The original shipping charges paid by you are non-refundable.
- The condition and packaging of a returned product must be as it was when received, complete with all warranty cards (if any), original box(es), original packaging, and manuals/instructions (if any).
- If you refuse the delivery of a product, you will be charged for return shipping.
Opening a box to verify its contents does not disallow a return; however, products showing signs of use or missing inner packaging are not considered new, and are thus non-returnable.
What is your refund policy for Ripstix™?
A full refund will be provided within thirty (30) days of your purchase. For a refund, please contact customer care through our contact form, or email us at email@example.com. You will be provided with a Return Authorization Code that processes your return. Customer is responsible for all costs associated with return shipping.
What is your cancellation policy?
You may cancel your subscription at anytime. Please contact customer care through our cancellation form, or email us at firstname.lastname@example.org.